Terms of Service

These Terms of Service (the “Terms”) govern your access to and use of the EquipFlo website, mobile applications, and administrative dashboard (together, the “Services”) provided by EquipFlo (“EquipFlo,” “we,” “our,” or “us”). By creating an account or using the Services, you agree to be bound by these Terms. If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately if you suspect unauthorized access. Facility administrators are responsible for managing staff accounts within their organization, including granting and revoking access.

You agree not to:

• Use the Services in any way that violates applicable law or regulation, including healthcare privacy laws.
• Upload Protected Health Information or other regulated personal data unless a signed Business Associate Agreement or equivalent contract is in place with EquipFlo.
• Attempt to probe, scan, reverse engineer, or otherwise compromise the security of the Services.
• Use the Services to transmit malware, spam, or content that is infringing, harassing, or unlawful.
• Resell, sublicense, or make the Services available to third parties outside your organization without our written consent.

Data that your organization submits to the Services (“Customer Data”) remains the property of your organization. You grant EquipFlo a limited license to process Customer Data solely to provide and improve the Services. We handle Customer Data in accordance with our Privacy Policy.

Paid plans are billed in advance on a recurring basis (monthly or annually, depending on the plan selected). Fees are non-refundable except as required by law. You authorize us to charge your designated payment method for all fees, applicable taxes, and any renewals until the subscription is cancelled. You may cancel at any time, and your subscription will remain active through the end of the current billing period.

We may change pricing with at least thirty (30) days’ notice before the change takes effect on your account.

Free or trial plans are provided as-is and may include usage limits. We may modify or discontinue free plans at any time. Any data exceeding the limits of a free plan may be removed after reasonable notice.

The Services, including all software, designs, text, graphics, and trademarks, are owned by EquipFlo or its licensors and are protected by intellectual property laws. These Terms do not grant you any rights in the Services except for the limited license to access and use them during your subscription.

We strive to keep the Services available and performing well, but we do not guarantee uninterrupted access. We may perform maintenance, updates, or enhancements that temporarily affect availability. Specific uptime commitments, if any, are set out in your order form or service-level agreement.

THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, EQUIPFLO DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. EQUIPFLO DOES NOT WARRANT THAT THE SERVICES WILL BE ERROR-FREE OR UNINTERRUPTED.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, EQUIPFLO’S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO EQUIPFLO FOR THE SERVICES DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. IN NO EVENT WILL EQUIPFLO BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA.

You agree to defend, indemnify, and hold harmless EquipFlo and its officers, directors, employees, and agents from any claims, losses, or expenses arising out of your use of the Services, your Customer Data, or your violation of these Terms.

Either party may terminate these Terms if the other party materially breaches them and fails to cure within thirty (30) days of written notice. We may suspend or terminate accounts immediately for non-payment, suspected abuse, or conduct that creates risk to the Services or other customers. Upon termination, your right to use the Services ends. Sections that by their nature should survive termination will survive.

These Terms are governed by the laws of the jurisdiction in which EquipFlo is organized, without regard to conflict of law principles. Disputes will be resolved in the courts located in that jurisdiction, unless otherwise required by applicable law.

We may update these Terms from time to time. If we make material changes, we will notify account administrators through the Services or by email. Your continued use of the Services after the updated Terms take effect constitutes acceptance of the changes.

Questions about these Terms? Reach out to our team and we’ll help.